Intellectual Point

Administering Cisco Contact Center Enterprise 1.0

Learning Objectives

Intellectual Point
Understand

UCCE solution call flow and routing

Intellectual Point
Practice

Routine contact center management

Intellectual Point
Use

Administrative tools for adds, moves, changes

Prerequisite & Who should attend

The prerequisites for this course are:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and voice gateways
  • Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
Who should attend:
  • Account and project managers
  • Contact Center Enterprise (CCE) administrators
  • Deployment engineers
  • Technical sales

Register For Class

Date

Type

Location

June: 2024 4, 5, 6, 7 - 10 AM (EDT) (GTR: Guaranteed to Run) In-Person & Virtual Register
July: 2024 16, 17, 18, 19 - 10 AM - 6 PM (EDT) (GTR: Guaranteed to Run) In-Person & Virtual Register

Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training

For details, call 703-554-3827

Training

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Automation with Python Course at Intellectual Point Includes:
  • Live instructor-led training in modern classrooms
  • A thorough review of Automation with Python
  • Hands-on labs with computer hardware and software
  • 100% latest material and all practice questions
  • Confidence building hands-on training
  • Authorized Pearson VUE testing at the same location to help you complete your exam*
  • Study material, notes, videos, and practice questions included in the course price

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