Intellectual Point

Cisco Administering Webex Contact Center

Learning Objectives

Intellectual Point
Administer

Webex Contact Center

Intellectual Point
Configure

Routing flows and operations

Intellectual Point
Implement

Advanced call center features

Prerequisite & Who should attend

The prerequisites for this course are:

Each attendee must have a PC/laptop with audio/video capability. SHOULD have a basic understanding of inbound call-handling in a Call Center SHOULD have familiarity with applications and services available in the Cloud

Who should attend:

Administrators DevOPs teams Operations managers Contact center solution and training specialists Support/Quality teams Webex Partner systems engineers Anyone with Day-2 responsibilities for Webex Contact Center

Register For Class

Date

Type

Location

Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training

For details, call 703-554-3827

Training

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Call for more details 703-554-3827

Automation with Python Course at Intellectual Point Includes:
  • Live instructor-led training in modern classrooms
  • A thorough review of Automation with Python
  • Hands-on labs with computer hardware and software
  • 100% latest material and all practice questions
  • Confidence building hands-on training
  • Authorized Pearson VUE testing at the same location to help you complete your exam*
  • Study material, notes, videos, and practice questions included in the course price

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