Intellectual Point

Cisco Advanced Contact Center Express Scripting Labs 11 1.0

Learning Objectives

Intellectual Point
Master

Advanced scripting techniques for complex contact center solutions

Intellectual Point
Utilize

Databases, HTTP, XML, and Java Objects in scriptin

Intellectual Point
Develop

And deploy comprehensive contact center applications and tools

Prerequisite & Who should attend

The prerequisites for this course are:

To fully benefit from this course, students should have the following prerequisite skills and knowledge: UCCX course or equivalent knowledge Some UCCX additional field experience

Who should attend:

Experienced Unified CCX engineers and administrators charged with building applications. Anyone who has attended UCCX and requires more hands-on training on advanced features and troubleshooting

Register For Class

Date

Type

Location

April: 2024 29, 30 & May 2024 1, 2, 3 - 10 AM (EDT) (GTR: Guaranteed to Run) In-Person & Virtual Register
July: 2024 29, 30, 31 & Aug 2024 1, 2 - 10 AM - 6 PM (EDT) (GTR: Guaranteed to Run) In-Person & Virtual Register

Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training

For details, call 703-554-3827

Training

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Call for more details 703-554-3827

Automation with Python Course at Intellectual Point Includes:
  • Live instructor-led training in modern classrooms
  • A thorough review of Automation with Python
  • Hands-on labs with computer hardware and software
  • 100% latest material and all practice questions
  • Confidence building hands-on training
  • Authorized Pearson VUE testing at the same location to help you complete your exam*
  • Study material, notes, videos, and practice questions included in the course price

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