Intellectual Point

Administering Cisco Contact Center Enterprise 1.0

Learning Objectives

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Understand

UCCE solution call flow and routing

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Practice

Routine contact center management

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Use

Administrative tools for adds, moves, changes

Prerequisite & Who should attend

The prerequisites for this course are:

  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of Unified Communications Manager and voice gateways
  • Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Understanding Cisco Collaboration Foundations (CLFNDU)
Who should attend:
  • Account and project managers
  • Contact Center Enterprise (CCE) administrators
  • Deployment engineers
  • Technical sales

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