ITIL® 4 vs ITIL® V3: What’s New?

ITIL® 4 vs ITIL® V3: What’s New?

Axelos is releasing a new version of the Information Technology Infrastructure Library (ITIL®). ITIL® 4 vs ITIL® V3: What’s New? ITIL® is the world’s leading best practice framework for managing IT services.

Compared to version 3, ITIL 4 will be more agile and modernized to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. It will provide an end-to-end IT / Digital Operating Model, covering the full delivery of tech-enabled products and services, and guiding how IT interfaces with—and even leads—the wider business strategy.

ITIL V4 focuses more on the concepts of costs, outcomes, risks, and value. Building on a good selection of ideas championed by ITIL Practitioner, the bedrock principles of the new version are:

• Collaborate
• Work holistically
• Focus on value
• Design for experience
• Start where you are
• Progress iteratively
• Observe directly
• Be transparent
• Keep it simple

Bottom line, ITIL V4 is a refinement of ITIL V3, reflecting changes in the corporate culture where teamwork and intercommunication are given additional weight, integrating IT into the overall business structure.

Here are some of the changes.

• The ITIL v3 processes are now ITIL 4 practices

• ITIL service lifecycle has been replaced with the ITIL service value system (SVS) and the service chain.

“The ITIL SVS represents how the various components and activities of the organization work together to facilitate value creation through IT-enabled services.”

ITIL 4 also introduces the concept of a value stream, which is a journey weaving through, and even doubling back, these activities. The service lifecycle – which was the core ITIL v3 areas (and publications) of service strategy, service design, service transition, and service operation along with continual service improvement (CSI) – can be now be represented with a value stream which would roughly be:

Engage – Plan – Design & Transition – Obtain/Build – Design & Transition – Deliver & Support – Improve

• There is now a focus on the “co-creation of value”

What was defined by ITIL v3 as:

“A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.”

Is now defined by ITIL 4 as:

“A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.”

 

• The 9 guiding principles of ITIL Practitioner are now 7.
  1. Focus on value
  2. Start where you are
  3. Progress iteratively with feedback
  4. Collaborate and promote visibility
  5. Think and work holistically
  6. Keep it simple and practical
  7. Optimize and automate

• There are now 34 ITIL V4 Practices and the four “functions” split between general management, service management, and technical management practices.

General management practices

1. 1.     Architecture management
   2.     Continual improvement
   3.     Information security management
   4.     Knowledge management
   5.     Measurement and reporting
   6.     Organizational change management
   7.     Portfolio management
   8.     Project management
   9.     Relationship management
   10.  Risk management
   11.  Service financial management
   12.  Strategy management
   13.  Supplier management
   14.  Workforce and talent management

Service management practices

1. 15.  Availability management
   16.  Business analysis
   17.  Capacity and performance management
   18.  Change control
   19.  Incident management
   20.  IT asset management
   21.  Monitoring and event management
   22.  Problem management
   23.  Release management
   24.  Service catalog management
   25.  Service configuration management
   26.  Service continuity management
   27.  Service design
   28.  Service desk
   29.  Service level management
   30.  Service request management
   31.  Service validation and testing

Technical management practices

1. 32.  Deployment management
   33.  Infrastructure and platform management
   34.  Software development and management

• The 4 Ps of service management is now the 4 dimensions of service management
  1.     Organizations and people
  2.     Information and technology
  3.     Partners and suppliers
  4.     Value streams and processes

• The CSI model has added an extra “Take action” step/box. It is now called “continual improvement”.

• Governance in the ITIL 4 SVS and a full chapter (4.4) on it in the Foundation book

• There is a new “optimize and automate” guiding principle

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Based upon AXELOS ITIL® material. Material is reproduced under license from AXELOS Limited. All rights reserved.